Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here you’ll find answers to the most common questions about our cleaning services. Whether you’re curious about our offerings, booking process, pricing, or policies, we’ve got you covered. If you can’t find the information you’re looking for, feel free to contact us directly. We’re here to help!
General Information
Booking and Scheduling
We provide exceptional service at a reasonable price. Please contact us for a free quote
Yes, to ensure regular supply with permanent staff, we ask you to sign a non-binding 12-month contract. But unlike other cleaning companies lock you in with restrictive clauses, you can cancel with Q NEAT anytime with just 4 weeks’ notice. We believe if we do a better job you will want to keep us as your cleaners. We rely on the excellence and consistency of our work rather than restrictive contracts to secure client loyalty
Yes, we are using environmentally friendly cleaning products and always try to use less chemicals.
Yes, your Free Initial ‘Spring Clean’ has a genuine value of $500 and is offered to new clients. If you are disappointed with the results of this clean you can cancel your schedule with just 4 weeks’ notice.
We do not oblige our customers to stay while we do what we need to do. We understand that people are busy too and that they have their own duties to fulfil. Q NEAT cleans after hours while the entire office sleeps. This will ensure that we are not disrupting any work that is being done in the office during the daytime. In some cases, where customers prefer cleaning during office hours, we are happy to accommodate that.
You tell us what time we can start cleaning the premises.
Q NEAT is an outstanding cleaning company. We have all our insurance in place to add more credibility and security to our loyal customers.
Absolutely not. Q NEAT covers this for you. This is the last thing that you need to worry about.
Yes, we offer full range of services at all the locations.
Green cleaning means cleaning with less to zero chemicals. Most of the time the chemicals are being substituted with concentrated fruit enzymes that works the same with less impact on the environment.
Q NEAT is concerned about our environment. We go the extra mile to use the most environment-friendly cleaning products, which minimize the impact on the environment.
Q NEAT is into Social Media. You can visit us on Facebook, Twitter, and LinkedIn.
We also have our own website if you feel like dropping a comment or suggestion on
how we can improve our cleaning methods even further.
We can do as much as daily like Monday to Sunday if that is what you need. We require at least a fortnightly visit for routine cleaning.
A commercial cleaner is a professional who provides cleaning services to
commercial properties like offices and factories. Generally, these cleaners are
associated with a cleaning company and offer services in accordance with the quality & safety standards of the region. A commercial cleaning expert would have the eye to identify and remove dirt, germs, and debris from business premises, allowing employees to work in a clean and healthy environment.
Office cleaning refers to the cleaning of an office building or a facility. A standard
office cleaning job will include the cleaning of office floors, sweeping, dusting,
mopping and disinfecting, kitchen cleaning, toilet cleaning, emptying garbage bins,
etc. In-depth office cleaning, which is recommended once a month, involves basic
cleaning plus deep cleaning of kitchens, carpets, windows, car parking, gardens,
toilets and other areas of an office.
Professional office cleaners at Q NEAT use specialized equipment along with
eco-friendly & highly effective cleaning supplies for office cleaning. We use an office cleaning checklist that is prepared based on our discussions with the client and after analyzing the client’s office for its cleaning needs. The checklist will cover everything from our cleaning strategy to the cleaning tools we need, supplies we are going to use, tasks to be performed and how. This helps ensure we achieve the desired results and you get the best value for your money. All office cleaning jobs are followed by a detailed inspection by a Q NEAT supervisor/manager.
We consider a number of things when determining an office cleaning quote. These include the property type, size, and cleaning requirements. We have a fixed price model irrespective of the area or your location. To ensure all our customers get the best value for their money, we offer free onsite quotes after visiting and analyzing the premises of the customers. The formula we use to determine an office cleaning quote is – (Number of hours it takes to clean) x hourly rate.
● Dusting all surfaces, wardrobes, fixtures, light switches, vents, etc.
● Vacuuming blinds, sofa, carpets, windowsills, etc.
● Wiping down all furniture, surfaces, picture frames, fans, lights, and other
immovable objects.
● Vacuuming or sweeping the floors thoroughly, including under the furniture.
● Wiping down employees desks, monitors, keyboards, phones, etc.
● Deep cleaning, scrubbing, and sanitizing toilets.
● Scrubbing tiles on the floors and in bathrooms.
● Deep cleaning kitchens, including cabinets, sinks, appliances, etc.
● Mopping the floors using an industrial-grade machine (I-mop scrubber)
Other than the above-mentioned tasks, some special services such as window cleaning, carpet cleaning, floor polishing, etc. may or may not be included in deep cleaning. Ask your cleaner.
It’s not possible or feasible to assign one cleaning method as the best way to clean an office. One cleaning method that works for one company might not necessarily work for others. This is why we at Q NEAT offer customized office cleaning services after analyzing the particular cleaning needs of a customer and their office type and size. Our office cleaning services are highly effective and involve the use of high-tech machines for quick and efficient office cleaning.
Offices and other commercial premises should be ideally cleaned every day. This is important not only to keep the place clean and well-maintained but also to make a good impression on the visiting clients and boost the safety and morale of the workers. In addition, offices should be deep cleaned at least twice a year. This includes deep cleaning of office walls, windows, carpets, furniture, floors, bathrooms, kitchens, etc., plus complete disinfection.
Booking and Scheduling
Absolutely, just give us a heads up at least 24 hours
The rate varies from one premise to another. Q NEAT determines the rate by
sending the Sales Manager over for a quick quote.
Q NEAT team arrives at whatever time you specify for us.
We do not work on Holidays. We charge a call-out fee if our services are needed during the holiday season.
Yes. Q NEAT can adjust to a specific cleaning requirement. You just need to send an email or call us for this and our Customer Service staff will make sure that the message will reach your cleaner.
Cleaning Details
Yes, we are using environmentally friendly cleaning products and always try to use less chemicals.
Green cleaning means cleaning with less to zero chemicals. Most of the time the chemicals are being substituted with concentrated fruit enzymes that works the same with less impact on the environment.
Q Neat only uses the most gentle and safest cleaning agents for the job. Q Neat staff will make sure the cleaning is done up to the highest standard.
Q NEAT is concerned about our environment. We go the extra mile to use the most environment-friendly cleaning products, which minimize the impact on the environment.
A commercial cleaner is a professional who provides cleaning services to
commercial properties like offices and factories. Generally, these cleaners are associated with a cleaning company and offer services in accordance with the quality & safety standards of the region. A commercial cleaning expert would have the eye to identify and remove dirt, germs, and debris from business premises, allowing employees to work in a clean and healthy environment.
Office cleaning refers to the cleaning of an office building or a facility. A standard office cleaning job will include the cleaning of office floors, sweeping, dusting, mopping and disinfecting, kitchen cleaning, toilet cleaning, emptying garbage bins, etc. In-depth office cleaning, which is recommended once a month, involves basic cleaning plus deep cleaning of kitchens, carpets, windows, car parking, gardens, toilets, and other areas of an office.
Professional office cleaners at Q NEAT use specialized equipment along with
eco-friendly & highly effective cleaning supplies for office cleaning. We use an office cleaning checklist that is prepared based on our discussions with the client and after analyzing the client’s office for its cleaning needs. The checklist will cover everything from our cleaning strategy to the cleaning tools we need, supplies we are going to use, tasks to be performed and how. This helps ensure we achieve the desired results and you get the best value for your money. All office cleaning jobs are followed by a detailed inspection by a Q NEAT supervisor/manager.
● Dusting all surfaces, wardrobes, fixtures, light switches, vents, etc.
● Vacuuming blinds, sofa, carpets, windowsills, etc.
● Wiping down all furniture, surfaces, picture frames, fans, lights, and other
immovable objects.
● Vacuuming or sweeping the floors thoroughly, including under the furniture.
● Wiping down employees desks, monitors, keyboards, phones, etc.
● Deep cleaning, scrubbing and sanitising toilets.
● Scrubbing tiles on the floors and in bathrooms.
● Deep cleaning kitchens, including cabinets, sinks, appliances, etc.
● Mopping the floors using an industrial-grade machine (I-mop scrubber)
Other than the above-mentioned tasks, some special services such as window cleaning, carpet cleaning, floor polishing, etc. may or may not be included in deep cleaning. Ask your cleaner.
It’s not possible or feasible to assign one cleaning method as the best way to clean an office. One cleaning method that works for one company might not necessarily work for others. This is why we at Q NEAT offer customized office cleaning services after analyzing the particular cleaning needs of a customer and their office type and size. Our office cleaning services are highly effective and involve the use of high-tech machines for quick and efficient office cleaning.
Offices and other commercial premises should be ideally cleaned every day. This is important not only to keep the place clean and well-maintained, but also to make a good impression on the visiting clients and boost the safety and morale of the workers. In addition, offices should be deep cleaned at least twice a year. This includes deep cleaning of office walls, windows, carpets, furniture, floors, bathrooms, kitchens, etc., plus complete disinfection.
Pricing and Payments
Miscellaneous
We provide exceptional service at a reasonable price. Please contact us for a free quote.
Yes, your Free Initial ‘Spring Clean’ has a genuine value of $500 and is offered to new clients. If you are disappointed with the results of this clean you can cancel your schedule with just 4 weeks’ notice.
The rate varies from one premise to another. Q NEAT determines the rate by sending the Sales Manager over for a quick quote.
Paying us is very easy. Invoices are being sent every Month on the 20th. Our dear customer has the flexibility to either pay through electronic fund transfer, credit card, or by sending a cheque in the mail.
You can pay us with an electronic fund transfer.
We consider a number of things when determining an office cleaning quote. These include the property type, size, and cleaning requirements. We have a fixed price model irrespective of the area or your location. To ensure all our customers get the best value for their money, we offer free onsite quotes after visiting and analyzing the premises of the customers. The formula we use to determine an office cleaning quote is – (Number of hours it takes to clean) x hourly rate.
Miscellaneous
You can free yourself from cleaning the moment you said yes and hire us to be your professional cleaner.
Q NEAT is into Social Media. You can visit us on Facebook, Twitter, and LinkedIn. We also have our own website if you feel like dropping a comment or suggestion on how we can improve our cleaning methods even further.
Yes. Q NEAT can adjust to a specific cleaning requirement. You just need to send an email or call us for this and our Customer Service staff will make sure that the message will reach your cleaner.
Policies and Guarantees
Yes, to ensure regular supply with permanent staff, we ask you to sign a non-binding 12-month contract. But unlike other cleaning companies lock you in with restrictive clauses, you can cancel with Q NEAT anytime with just 4 weeks’ notice. We believe if we do a better job you will want to keep us as your cleaners. We rely on the excellence and consistency of our work rather than restrictive contracts to secure client loyalty.
Yes, we have special rates for our regular clients.
Absolutely. We perform police checks to make sure that we are only employing the right people.
Nothing. You do not need to do anything before the cleaning team arrives. We have our own cleaning equipment and materials. We can start right away as soon as we hit your office.
Our business is fully insured to cover any damages occur during the cleaning process.
If you feel like we have missed anything, please call us right away and we will rectify the issue promptly.
Absolutely not. Q NEAT covers this for you. This is the last thing that you need to worry about.
No. Q NEAT incorporates the cost of these supplies and equipment when we do our quotes. Plus, it is easier for us to buy our supplies because we know what supplies we require to complete the job.
We do not work on Holidays. We charge a call-out fee if our services are needed during the holiday season.